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Return Policy As Of July 1 2003
It's unfortunate that people have been using our liberal return policy as a 'try before you buy' program or have 'buyers remorse' or they simply didn't ask around to see if a product was good or bad. We have seen a very significant increase in returns which we're not setup to deal with in volume. Processing returns causes problems with inventory projection, cash flow and is taking my time away from doing more important things like shipping orders, expanding products offered, responding to customers and fixing markers.
So with that said, as of July 1 2003 our new policy is very simple
1. RETURNS are no longer being accepted on anything but defective merchandise. In the event a return is authorized, there will be a 7% restocking fee on the cost of the item being returned. Shipping is non-refundable.
2. EXCHANGES are OK on UNOPENED merchandise. I'm aware sometimes you get something as a gift and it's wrong and things of that nature. If it's unopened, I will take it back for an exchange for something else. However you only get the value of that item as an exchange, shipping will not be refunded and will be added to the new order for the exchanged part.
3. DEFECTIVE merchandise is rare, I typically inspect and test items before they're shipped. In the event that an item is defective, you have 15 days from the shipping date to contact me. You can return it and I will replace it free of charge. After 15 days, you will need to contact the manufacturer of the item and deal with them directly. Special consideration is given to 'Tantrum' branded parts, contact me if you have problems with a Tantrum item beyond the 15 day limit. You should also note we photograph each order before it goes in the box. We do this so we can tell if parts were actually missing, tell what was and wasn't shipped and we can even tell if the gauge was blown before we shipped it. We've found photo's to be an invaluable resource both for you the customer and for us as the reseller.
A note about defective parts. If a part is doing it's job but it causes some secondary issue, this is NOT a defect and is not returnable. An example of this is purchasing a bolt. If you order a bolt and your upper tube is a tad wider than normal, if the bolt causes blowback, it is not a defect unless the bolt specifically says it's designed to prevent blowback. So if a shocktech bolt causes blowback but is otherwise functioning normally, it will not be considered defective. If a Vapor bolt however causes blowback when it is designed to prevent blowback as one of it's features, then it would be considered defective.
I answer email typically within hours of you sending it to me. Few people know more about the Bushmaster/Defiant and BKO markers than I do, so ask me questions before you buy. Also check forums such as pbnation.com and paintball.com and see what other people think of the part before you order.
Thank-You for your continued support.
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