--------------------------------------------------------------------- TANTRUM PAINTBALL RETURNS & EXCHANGES FORM --------------------------------------------------------------------- This form must be filled out and sent along with your item & receipt. Most items are tested before shipped and checked for missing parts. As of July 1 2003 our new return policy is as follows: 1. RETURNS are no longer being accepted on anything but defective merchandise. 2. EXCHANGES are OK on UNOPENED merchandise. I'm aware sometimes you get something as a gift and it's wrong and things of that nature. If it's unopened, I will take it back for an exchange for something else. However you only get the value of that item as an exchange, shipping will not be refunded and will be added to the new order for the exchanged part. 3. DEFECTIVE merchandise is rare, I typically inspect and test items before they're shipped. In the event that an item is defective, you have 15 days from the shipping date to contact me. You can return it and I will replace it free of charge. After 15 days, you will need to contact the manufacturer of the item and deal with them directly. Special consideration is given to 'Tantrum' branded parts, contact me if you have problems with a Tantrum item beyond the 15 day limit. 4. If an item is returned there is a 7% restocking fee. A note about defective parts. If a part is doing it's job but it causes some secondary issue, this is NOT a defect and is not returnable. An example of this is purchasing a bolt. If you order a bolt and your upper tube is a tad wider than normal, if the bolt causes blowback, it is not a defect unless the bolt specifically says it's designed to prevent blowback. So if a shocktech bolt causes blowback but is otherwise functioning normally, it will not be considered defective. If a Vapor bolt however causes blowback when it is designed to prevent blowback as one of it's features, then it would be considered defective. WHY IS THE ITEM BEING RETURNED? --------------------------------------------------------------------- --------------------------------------------------------------------- --------------------------------------------------------------------- --------------------------------------------------------------------- --------------------------------------------------------------------- --------------------------------------------------------------------- --------------------------------------------------------------------- --------------------------------------------------------------------- I've read & accept the policy Signature Required:_____________________________________